Before contacting support
- For immediate danger or a medical emergency, contact local emergency services—not Daisy support.
- For an Apple charge, subscription, or refund, check Apple purchase history and subscription settings first.
- Never send passwords, Apple verification codes, full medical records, or unnecessary child-identifying details.
Include
Your Daisy account relay email if known, device model, iOS version, Daisy version, approximate time of the issue, and a concise description. Screenshots should hide names, dates of birth, and private community content whenever possible.
Priority
Account access, deletion, privacy, child-safety reports, and purchase-entitlement issues receive priority. A public response-time commitment will be posted when human coverage is staffed before beta.
Contact
Email support@daisyparent.com.
Alexis Sotomayor, an individual