Before contacting support
- For immediate danger or a medical emergency, contact local emergency services—not Daisy support.
- For an Apple charge, subscription, or refund, check Apple purchase history and subscription settings first.
- Never send passwords, Apple verification codes, full medical records, or unnecessary child-identifying details.
Include
Your Daisy account relay email if known, device model, iOS version, Daisy version, approximate time of the issue, and a concise description. Screenshots should hide names, dates of birth, and private community content whenever possible.
Priority
Account access, deletion, privacy, child-safety reports, and purchase-entitlement issues receive priority. A public response-time commitment will be posted when human coverage is staffed before beta.
Contact
Daisy is in pre-launch development. The public support address must be supplied and activated before TestFlight or public release; no support request is accepted by this preview site yet.
Support contact pending: Daisy’s public support email must be activated before public release.